Terms and Conditions of Use
1. Acceptance of Terms
2. Electronic Communication
By using the service of ViCamtrol, you agree to receive communications from ViCamtrol in the form of e-mails and SMS messages or normal phone call
This site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
4. Conclusion of a contract offer
a) Free Object Inspection
For residence of Malta: ViCamtrol offers a 100% free house inspection
For residence of Gozo: Vicamtrol will charge you with 15€ in advance to cover the ferry boat price for one car and one person.
Vicamtrol will give you a quotation based on the information you were given Vicamtrol or based on the information of the free house inspection.
When there is no other agreement a quotation is valid for 14 days.
5. Conclusion of a purchase contract
A contract between a customer and ViCamtrol is legally done when the customer has send a confirmation of the received quotation before.
The confirmation can be send via Email, Text Message in Chat or via a form the customer has to fill in.
Vicamtrol will send an invoice after a quotation is confirmed. The pre-payment will cover the most costs of the needed material.
The pre-payment will secure the material order. The pre-payment must be paid in between 7 working days (not included Sundays).
7. Cancellation of the contract before the pre-payment
If the pre-payment will not be paid and the customer will cancel the contract Vicamtrol will send an invoice for a service fee to cover the administration costs
what have been caused due the process. The service fee is a fixed amount of €30. The contract can also be canceled by Vicamtrol if the customer will not pay the pre-payment in between 7 working days.
8. Cancellation of the contract after the pre-payment
A cancellation after the pre-payment has been paid will cause a lot administration work for Vicamtrol. Therefore Vicamtrol reserve the rights to charge a cancellation fee of 25% of the total amount of the project - started from a minimum of €30 and ending by a maximum of €150. Vicamtrol will deduct the cancellation fee from the refund. Vicamtrol can take up to 14 working days until the refund will be done.
9. Cancellation of the contract after the installation has been started.
A cancellation of the contract after the installation has been started is still possible until no item has been mounted. From the moment an item has been mounted - the refund will only be the installation costs. Vicamtrol will deduct the cancellation fee of §8 from the refund.
10. Payment Method
ViCamtrol is offering the following payment methods: Cash, Bank Transfer
11. Use of personal customer data
ViCamtrol declares that personal customer data will not be passed on to uninvolved third parties.
Personal data is only used for internal processes of Vicamtrol.
12. Delivery time / Installation
Due low operation costs Vicamtrol is not having a stock in Mlalta. Vicamtrol is working with a partner in Spain and will order all materials from outside. After the material for the installation has reached Vicamtrol the installation will start by an agreement of an installation date. Due the internal process Vicamtrol will start the installation up to maximum waiting time of 4 weeks after the pre-payment has been paid.
The customer supplies the necessary connection points to the telephone / Internet and power. This particularly includes the need for Internet access point equipment, splitter or power connection points. On request, Vicamtrol can create necessary connection points for a fee. If the ordered system offers remote access via software / app (smartphone), the customer must ensure access to the Internet router (administration area). The customer allows Vicamtrol in the administration area Port forwarding, if necessary.
Vicamtrol is not responsible for any loss of data that may occur during or after modification of the router. If the ordered system offers remote access via software or app (smartphone), this is an additional function for which Vicamtrol assumes no liability. The omission of such a feature does not allow depreciation or return requests, as additional software is not directly related to the purchased device and Vicamtrol has no direct influence on its function. In the case of a dispute, therefore, the principle always decides whether the system is locally operational - without any remote access.
12.1 Additional Software
Vicamtrol is not responsible for the correct use of additional operating software - this is especially true for all time attendance equipment that can be worked with additional software. In any case of dispute it is only important if the stand alone device is working. Therefore, Vicamtrol does not need to provide a free service if the service is related to the configuration of additional software. Vicontrol assumes no liability for damage or claims of any kind through the use of additional software even if this software was sold from Vicamtrol. Software is a pure object of selling that has no service in relation to the setting and operation of the software.
13. Emergency Service 24/7
Vicamtrol is offering an 24/7 Emergency Service for an instantly trouble shooting. The costs for an 24/7 Emergency Service are like following:
Fixed ride costs in Malta €7,50 (€20 in Gozo)
Working hour trained electrician / technician €39 per hour (counted each 15 minutes €9,75)
working hour assistant €25 (counted each 15 minutes 6,25)
Emergency Day Surcharge €24,80 (service surcharge for an emergency service call during the day)
Emergency Night Surcharge €49,60 (service surcharge for an emergency service call during the night)
14. free Guarantee Service
In case of a malfunction of a device what was mounted and configured due a purchase contract Vicamtrol will replace the device what is not working proper. During the repair time or delivery time of a new device the customer is not having any rights of refund or impairment. Vicamtrol gives not a guarantee of an operating system through a normal purchase contract. Therefore the customer receive not a right to get another operating device from Vicamtrol during the time of normal restore of use. Vicontrol will try to replace the defective device as soon as possible but can not be held responsible for a late recovery in terms of delivery times and repair times from suppliers or manufacturers.